Returns & Refunds
We want you to be satisfied with your Anfaro purchase. Eligible items may be returned within 14 days of delivery.
Return Eligibility
To qualify for a return, the item must be:
- Unused, unworn and unwashed
- In its original packaging
- In resalable condition
- Accompanied by proof of purchase or the order number
Please contact support@anfaros.com before returning an item. Do not send a return until you receive return instructions from us.
Non-Returnable Items
For health and hygiene reasons, opened or used beauty, personal-care and hygiene products cannot be returned.
Other non-returnable items include:
- Gift cards
- Personalized or custom-made products
- Clearance or final-sale items clearly identified as non-returnable
- Items damaged through misuse or improper care
Damaged, Defective or Incorrect Items
Inspect your order after delivery. If an item arrives damaged, defective or incorrect, contact support@anfaros.com as soon as possible and include your order number, a description of the issue and clear photographs.
When Anfaro confirms an error or defect, we will provide an appropriate replacement, refund or return instructions.
Return Shipping Costs
Customers are responsible for return-shipping costs for change-of-mind returns. If Anfaro supplied an incorrect or confirmed defective item, we will provide instructions regarding reasonable return-shipping costs.
Original shipping charges are normally non-refundable unless the return resulted from an Anfaro error.
Refunds
Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.
Order Cancellations
Contact us immediately if you need to cancel an order. We cannot guarantee cancellation after the order has been processed or shipped.